====== FAQ ======

//[[de:faq|🇩🇪 Deutsche Version]]// · [[en:start|← Overview]]

===== Account & sign-in =====

**Do I need an account?**
No. Without an account your trips stay on this device only and can't be shared. You can also join a group trip without an account. → [[en:getting_started|Getting started]]

**I don't receive the confirmation email.**
Check your spam folder and the address for typos, then “resend” after the waiting time. Alternatively sign in with Google or Apple.

**I forgot my password.**
Tap “Forgot password” on the sign-in screen – you'll receive a reset email.

**Can I use Explority on several devices?**
Yes, sign in with the same account everywhere. Exception: the [[en:travel_documents|vault]] stays on the device – transfer it with a backup file.

===== Trips & activities =====

**Why can't I create another trip?**
The free version allows 2 trips planned at the same time. Past trips don't count. → [[en:premium|Premium]]

**Why can't I edit my trip?**
Editing trip details is a Premium feature. In a group trip only the leaders can edit; in a shared private trip the owner may have **locked** the trip.

**My flight isn't found.**
Check airline code (2 characters), number and date. Charter flights aren't always available – enter airports and times manually. → [[en:flights|Flights]]

**The times look wrong / shifted.**
All times are in the **local time** of the place. A flight from Frankfurt (10:00) to New York (12:30) shows both times as printed on the ticket – regardless of where you are.

**The AI recognised something wrongly or not at all.**
The AI only takes over what is clearly in the document. Review suggestions before applying them and add missing items by hand. Well-readable PDFs work best.

**Where are my saved activities?**
Under **Saved activities** in the trip's quick access. → [[en:activities|Activities]]

===== Sharing & group trips =====

**My friend can't see the trip.**
Did they accept the invitation under **Invitations** (envelope icon)? Sharing requires Premium on both sides (subscription, Premium trip or unlock). → [[en:sharing|Sharing]]

**What's the difference between ShareCode and join code?**
The **ShareCode** (6 characters) belongs to a **person** and is used to invite into private trips. The **join code** (8 characters) belongs to a **group trip** and determines the role (participant or parent).

**Why can't I change the itinerary as a participant?**
In group trips the leaders plan. You can, however, add **private activities** and a **private checklist**. → [[en:joining_a_group_trip|Joining a group trip]]

**As a parent I can't see my child's details.**
The trip leaders need to **link** your account to your child. Please ask them.

**Who sees my allergies and emergency contacts?**
Only you, linked parents and the trip leaders. They're deleted automatically after the trip. → [[en:group_trips|Group trips]]

**“Licence required” appears when creating join codes.**
Planning is free; opening the trip to participants needs a licence. Send a **licence request** in the app. → [[en:group_trips|Leading group trips]]

===== Expenses =====

**Why doesn't an old expense change with the exchange rate?**
On purpose: the rate is frozen when recording so settlements stay stable.

**Why can't I see all costs as a participant?**
In group trips participants only see their share and their own expenses.

===== Technical =====

**I don't see my fellow travellers' changes.**
Check your internet connection and close and reopen the app. The cloud icon on the trip shows the sync state. → [[en:offline_and_sync|Offline & sync]]

**I don't get notifications.**
→ [[en:notifications|Notifications]] (section “Not getting notifications?”)

**I bought Premium but it isn't active.**
Signed in with the same account? **Settings → Restore purchases**, restart the app.

**How do I delete my account?**
**Settings → Delete account**. Cancel a subscription separately in the store. → [[en:account_and_privacy|Account & privacy]]

===== Contact =====

Your question wasn't answered? Get in touch via [[https://explority-app.de|explority-app.de]].