Do I need an account? No. Without an account your trips stay on this device only and can't be shared. You can also join a group trip without an account. → Getting started
I don't receive the confirmation email. Check your spam folder and the address for typos, then “resend” after the waiting time. Alternatively sign in with Google or Apple.
I forgot my password. Tap “Forgot password” on the sign-in screen – you'll receive a reset email.
Can I use Explority on several devices? Yes, sign in with the same account everywhere. Exception: the vault stays on the device – transfer it with a backup file.
Why can't I create another trip? The free version allows 2 trips planned at the same time. Past trips don't count. → Premium
Why can't I edit my trip? Editing trip details is a Premium feature. In a group trip only the leaders can edit; in a shared private trip the owner may have locked the trip.
My flight isn't found. Check airline code (2 characters), number and date. Charter flights aren't always available – enter airports and times manually. → Flights
The times look wrong / shifted. All times are in the local time of the place. A flight from Frankfurt (10:00) to New York (12:30) shows both times as printed on the ticket – regardless of where you are.
The AI recognised something wrongly or not at all. The AI only takes over what is clearly in the document. Review suggestions before applying them and add missing items by hand. Well-readable PDFs work best.
Where are my saved activities? Under Saved activities in the trip's quick access. → Activities
My friend can't see the trip. Did they accept the invitation under Invitations (envelope icon)? Sharing requires Premium on both sides (subscription, Premium trip or unlock). → Sharing
What's the difference between ShareCode and join code? The ShareCode (6 characters) belongs to a person and is used to invite into private trips. The join code (8 characters) belongs to a group trip and determines the role (participant or parent).
Why can't I change the itinerary as a participant? In group trips the leaders plan. You can, however, add private activities and a private checklist. → Joining a group trip
As a parent I can't see my child's details. The trip leaders need to link your account to your child. Please ask them.
Who sees my allergies and emergency contacts? Only you, linked parents and the trip leaders. They're deleted automatically after the trip. → Group trips
“Licence required” appears when creating join codes. Planning is free; opening the trip to participants needs a licence. Send a licence request in the app. → Leading group trips
Why doesn't an old expense change with the exchange rate? On purpose: the rate is frozen when recording so settlements stay stable.
Why can't I see all costs as a participant? In group trips participants only see their share and their own expenses.
I don't see my fellow travellers' changes. Check your internet connection and close and reopen the app. The cloud icon on the trip shows the sync state. → Offline & sync
I don't get notifications. → Notifications (section “Not getting notifications?”)
I bought Premium but it isn't active. Signed in with the same account? Settings → Restore purchases, restart the app.
How do I delete my account? Settings → Delete account. Cancel a subscription separately in the store. → Account & privacy
Your question wasn't answered? Get in touch via explority-app.de.